I recently booked a Suntrips flight and hotel package to Hawaii. Received Suntrips confirmation which clearly indicates payment and confirmation for 3 people (one room). No problems with the flights but big problem with their booking of the hotel.
Upon arrival at the hotel, we were told that extra payments must be made for the third person. I tried calling Suntrips'customer service number given on the confirmation. The person on the other end insisted that it is a problem with the hotel, not with the booking. I spoke with the hotel management and they tried calling the same number. They received nothing but runarounds just as I did. Later I found out that Suntrips is basically a broker. Their bookings are done by Travelocity which hired a third party to do the actual booking. This third party, by the way, is in India and they usually only book for 2 people in a room. In my case I paid for 3 people and received Suntrips' confirmation as such but it means nothing to them. Confusing enough? The India office refused to give me Suntrips' US contact and instead, told me to read the fine prints and gave me its "public relation" e-mail address to make my complaint, then hung up on me.
Fortunately the hotel (Outrigger Waikiki)decided to absorb the cost and told me that they will deal with Suntrips separately somehow.
Review about: Travel Packages.